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Shipping
Rains offers free delivery on orders above £35. All orders are shipped from Rains Headquarter in Denmark during courier's business hours, and will be processed and shipped on the same day if order is placed before 1pm. We ship to UK addresses only.
For personalised products, please expect your full order to take longer than the delivery times stated.
Shipping Fee & Delivery Time
UPS Standard Access Point (4-6 working days):
£5 / free for orders above £35
UPS Express Access Point (2-3 working days):
£5
UPS Home Delivery (4-6 working days):
£8
You can follow your package via track and trace from when it is shipped. Tracking link will be sent via email once your order is shipped.
Returns / Exchange
You have 30 days from the day you receive the product to return any unused items. You can also exchange an item to a different size or color. Just fill out our Return Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or colour you have 30 days from the day you receive the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
For any questions please visit our FAQ page.