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Shipping
We will continue shipping wet-weather orders from rains.com. With free DHL On Demand Delivery, you can control exactly how you would like it to be delivered.
Rains offers free delivery on orders above £35. All orders are dispatched from Rains Headquarter in Denmark during courier's business hours, and will be processed and dispatched on the same day if order is placed before 1pm. We ship within the UK only. If you are located outside of the UK, please select your shipping country here.
For personalised products, please expect your full order to take longer than the delivery times stated.
Covid-19
Rains is heightening measures to ensure the swift and safe delivery of rains.com purchases. Due to the current situation, we ensure:
- Orders will be shipped from rains.com without delay
- Extra hygiene precautions taken in the handling and packaging of rains.com orders.
- Home delivery options made possible wherever rains.com ships.
- 30-day return policy is extended, initiating upon the lift of national isolation and quarantine restrictions.
Shipping Options
DHL Standard Delivery (4-6 working days):
£7 / free for orders above £35
You can follow your package via track and trace from when it is shipped. Tracking link will be sent via email once your order is shipped.
DHL Standard - On Demand Delivery
On the day of delivery, an SMS and/or email message will be sent to inform order recipients on the time of parcel delivery. Recipients can decide on how, where and when the delivery will take place. Recipients can give DHL permission to deliver the shipment without signature. Read more →
Returns / Exchange
You have 30 days from the day you receive the product to return any unused items. You can also exchange an item to a different size or color. Just fill out our Return Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or colour you have 30 days from the day you receive the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
For any questions please visit our FAQ page.