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Shipping
Rains offers free delivery on orders above £35. All orders are dispatched from Rains Headquarter in Denmark during courier's business hours, and will be processed and dispatched on the same day if order is placed before 1pm. We ship within the UK only. If you are located outside of the UK, please select your shipping country here.
For personalised products, please expect your full order to take longer than the delivery times stated.
Covid-19
Rains is heightening measures to ensure the swift and safe delivery of rains.com purchases. Due to the current situation, we ensure:
- Orders will be shipped from rains.com without delay
- Extra hygiene precautions taken in the handling and packaging of rains.com orders.
- Home delivery options made possible wherever rains.com ships.
- 30-day return policy is extended, initiating upon the lift of national isolation and quarantine restrictions.
Shipping Options
DHL Standard Delivery (4-6 working days):
£7 / free for orders above £35
You can follow your package via track and trace from when it is shipped. Tracking link will be sent via email once your order is shipped.
DHL Standard - On Demand Delivery
On the day of delivery, an SMS and/or email message will be sent to inform order recipients on the time of parcel delivery. Recipients can decide on how, where and when the delivery will take place. Recipients can give DHL permission to deliver the shipment without signature. Read more →
Uncollected parcels
If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.
Returns / Exchange
We offer the opportunity to return our products ordered from rains.com. You may get a full refund or exchange your item for a different size or color. You have 30 days from the day of receipt to return any unused items. Learn more →