Shipping
Rains offers free delivery on orders of £100 or above. All orders are delivered with DHL Express and the service costs £5. All orders are shipped during DHL Express's business days, and will be processed and shipped on the same day if order is placed before 1pm. We ship to UK addresses.
Delivery time: Approx. 1-3 working days (England, Scotland, Wales and Ireland)
Returns / Exchange
You have 14 days from the day you receive the product to return any unused items. You can also exchange an item to a different size or color. Just fill out our Return Form. If the item is sold out, you will however receive a full refund.
The returned items must be in unused and original packaging with hangtags. On the Return Form, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping, which can vary.
If you wish to exchange an item to a different size or colour you have 14 days from the day you receive the product to exchange the item. Just fill out the Exchange form. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund. The return shipping fee will be paid by the customer.
For any questions please visit our FAQ page.