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Returns

We offer the opportunity to return our products ordered from rains.com. You have 30 days from the day of receipt to return any unused items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.


In the following cases, you should contact return@rains.com for review before returning the goods to us.

  • If you receive a damaged or wrong product
  • If the warranty period is expired

Please follow the below steps for refunds:

1. Contact Customer Service at mail@rains.com or (+45) 7199 2516 to request return documents and detailed instructions. Please provide your order number and specify the item(s) which you would like to return.

2. Mail the product(s) to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.

  • Please note that you will bear the cost of return unless your product is faulty, and the cost of £20 will be deducted from your returned amount.
  • Customers are responsible for any lost parcel when returning products to Rains.

3. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.

  • The delivery fee will be refunded when a full order is returned.
  • If your order has been sent with non-standard delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered.

 

Uncollected parcels

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.