Returns

We offer the opportunity to return our products ordered from rains.com. Buy between 30th October and 18th December and return it online by 15th January 2025. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product of the same value, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.


In the following cases, you should contact mail@rains.com for review before returning the goods to us.

  • If you receive a damaged or wrong product
  • If the warranty period is expired

Please follow the below steps for refunds:

1. Submit your return here.

2. Mail the product(s) to Rains Headquarter at Ib Spang Olsens Gade 12, 8200 Aarhus N, Denmark.

  • Please note that you will bear the cost of return unless your product is faulty. If you choose to use our pre-paid shipping label, the cost of £9 will be deducted from your returned amount.
  • If you choose NOT to use our shipping label, please send us a message under your ticket to request return documents and detailed instructions.
  • Customers are responsible for any lost parcel when returning products to Rains.
  • If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.

3. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within 14 days from when we process your return.

  • The delivery fee will be refunded when a full order is returned.
  • If your order has been sent with non-standard delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered.
  • We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions.

 

Uncollected parcels

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.