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We offer free returns of our products ordered from rains.com. You may get a full refund or exchange your item for a different size or colour. You have 30 days from the day of receipt to return any unused items. Please note that personalised products made in Rains Edit are customised just for you. This means such products are not returnable, unless there is any manufacturing error.
Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.
In the following cases, you should contact firstname.lastname@example.org for review before returning the goods to us.
Please follow the below steps for refunds / exchanges:
1. Print out the return form.
2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.
3. Fill out the product information for each returned item.
4. Once the form is completed, mail the product(s) to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.
5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.
If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.