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Returns & Exchanges

We offer free returns of our products ordered from rains.com. You may get a full refund or exchange your item for a different size or colour. You have 30 days from the day of receipt to return any unused items. Please note that personalised products made in Rains Edit are customised just for you. This means such products are not returnable, unless there is any manufacturing error.

Refund requests for online purchases cannot be fulfilled in our physical Rains Stores. However, we are always happy to offer an exchange for a different product, colour or size. Please bring the delivery note or invoice to the store. For products bought from an authorised Rains stockist, please reach out to the corresponding stockist for refund / exchange.


In the following cases, you should contact return@rains.com for review before returning the goods to us.

  • If you receive a damaged or wrong product
  • If the warranty period is expired

Please follow the below steps for refunds / exchanges:

1. Print out the return form.

2. Fill out the form with your order information, which can be found in your order confirmation email or the delivery note.

3. Fill out the product information for each returned item.

  • You may use the comment box if you wish to provide additional information, e.g. what item(s) you would like in exchange.
  • You may choose a different product of the same value or less in exchange (the balance will be refunded).

4. Once the form is completed, mail the product(s) to Rains Headquarter at Jens Olsens Vej 13, 8200 Aarhus N, Denmark.

  • Pack your product(s) in sturdy packaging, for instance, the Rains shipping box which the product(s) came in.
  • Include your delivery note and the fulfilled return form in your parcel. We use them to identify the order.
  • Stick the prepaid return label onto the parcel, and make sure all other shipping labels are covered or crossed out.
  • Drop off the parcel at a UPS Drop Off Point near you. Find one at ups.com/dropoff.
  • We only provide one pre-paid return label for each order. If you wish to make multiple exchange/return requests for the same order, you will bear the cost of the shipment. Please note that we do not accept drop point delivery.

5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.

  • Please expect a refund within 14 days from when we process your return.
  • Please expect a replacement product between 2-5 working days from when we process your return.

 

Uncollected parcels

If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.

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